For an item sold by Impactful Business Solutions : When you click the “Place your order” button, we’ll send you an email message acknowledging receipt of your order. Your contract to purchase an item will not be complete until we send you an email notifying you that the item has been shipped. All orders are final and may not be returned unless damaged in the process of shipping. In order to receive a refund you must request insurance and tracking services to assure your order is delivered at your desirable time and that it has not been damaged. Normal shipping time range is 3-10 business days.